Frequently Asked Questions

Standard shipping typically takes 5-7 business days within Canada. Express shipping options are available at checkout for 2-3 business day delivery. Shipping times may vary based on your location and product availability.

Currently, we only ship within Canada. We're working on expanding our shipping options to serve customers in other countries. Sign up for our newsletter to be notified when international shipping becomes available.

We accept returns within 30 days of purchase for unused items in original packaging. To initiate a return, contact our customer service team with your order number. Please note that some items may be subject to restocking fees.

To exchange an item, please contact our customer service team with your order number and the item you'd like to exchange for. We'll provide you with a Return Authorization number and instructions for shipping the item back.

Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history. If you have any issues, please contact our support team.

Orders can be modified or cancelled within 1 hour of placement. After that, please contact our customer service team as soon as possible. Once an order has shipped, it cannot be cancelled.

Yes! Many of our products feature tiered bulk pricing. The more you buy, the more you save. Bulk pricing discounts are displayed on product pages. For large orders or custom quotes, please contact our sales team.

Yes, we specialize in commercial-grade hardware and supplies. Our products are sourced from trusted manufacturers like CRL, Stellar, and Wurk Furniture, and are designed to meet the demands of professional and commercial applications.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. For business customers, we also offer invoicing and net terms for qualified accounts. Contact our sales team for more information.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment processors.