Frequently Asked Questions

Standard shipping for in-stock items typically takes 5-7 business days. Backordered items typically take 3-4 weeks. Eligible supplier pickup is generally available the same day unless backordered. We review and submit orders promptly, but final timing depends on supplier processing, preparation, product availability, and destination.

Available destinations are determined during checkout. If your destination is not available, contact us with the products and quantities you need so we can review the request.

Return eligibility varies by product and condition. Review our return policy and contact us with your order number before sending anything back. Restocking fees or non-returnable restrictions may apply.

Contact us with your order number and the item you need instead. We will confirm whether the original item is eligible for return and explain the available next steps.

Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history. If you have any issues, please contact our support team.

Contact us as soon as possible if you need to modify or cancel an order. We cannot guarantee a change once supplier fulfillment or shipping has begun.

Eligible products may show quantity pricing on the product page. For larger quantities or a custom quote, contact us with the product SKUs and quantities you need.

Yes, we specialize in commercial-grade hardware and workplace supplies. We carry trusted brands including CRL, E&J, Wurk, and Comtrad, plus product lines such as Stellar, for professional, commercial, and facility-care applications.

Available payment methods are shown during checkout. Contact us if you have a business-account or payment question before placing an order.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment processors.