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Store Policies

Please review our policies below. Click on each tab to view the details.

Return & Refund Policy

Effective Date: January 1, 2025

At Canada Wide Marketplace, we are committed to ensuring your complete satisfaction with every purchase. Please review our return and refund policy below.

20-Day Return Window

You have 20 days from the date of delivery to return most items for a full refund or exchange. Items must be:

  • In original, unopened packaging
  • Unused and in resalable condition
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Custom-cut or special-order items
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products that have been installed, modified, or damaged after delivery
  • Hazardous materials or items containing flammable liquids

How to Initiate a Return

  1. Contact Us: Email us at support@cwghp.ca or call 1-833-294-2944 to request a Return Merchandise Authorization (RMA) number.
  2. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
  3. Ship the Item: Send the package to the address provided with your RMA. You are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note:

  • Original shipping charges are non-refundable (unless the return is due to our error)
  • A restocking fee of up to 15% may apply to certain large or specialized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a free replacement or full refund, including shipping costs.

Exchanges

We are happy to exchange items for a different size, color, or product of equal value. Contact our customer service team to arrange an exchange.

Questions?

If you have any questions about our return policy, please contact us at support@cwghp.ca or call 1-833-294-2944.

Shipping Policy

Effective Date: January 1, 2025

Canada Wide Marketplace is proud to serve customers across Canada with reliable and efficient shipping options.

Shipping Destinations

We ship to all provinces and territories in Canada. Shipping to remote or northern locations may incur additional fees and longer delivery times.

Shipping Methods & Timeframes

Shipping Method Estimated Delivery Cost
Standard Shipping (In Stock) 1-3 business days Calculated at checkout
Standard Shipping (Backordered) 2-2.5 weeks Calculated at checkout
Local Pickup (Warehouse) Same day / Next day FREE

Local Pickup

FREE pickup is available at our warehouse location. Please contact us to arrange a pickup time after placing your order. Note: Backordered items require 2-2.5 weeks before they are available for pickup.

Small Order Fee

Orders under $50 CAD are subject to a $7.99 small order handling fee to help cover processing and packaging costs.

Order Processing

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST may be processed the next business day.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.

Delivery Expectations

  • Residential Deliveries: Packages will be left at your door unless a signature is required.
  • Freight/Large Items: Carrier will contact you to schedule a delivery appointment. Please inspect items before signing.
  • Business Deliveries: Delivery is to the shipping dock or front entrance unless otherwise arranged.

Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to weather, carrier issues, or high demand periods. We will notify you of any significant delays.

International Shipping

At this time, we only ship within Canada. We are working to expand our shipping capabilities in the future.

Questions?

For shipping inquiries, contact us at support@cwghp.ca or call 1-833-294-2944.

Privacy Policy

Effective Date: January 1, 2025

Canada Wide Marketplace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Personal Information: When you place an order or create an account, we collect:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely via our payment providers)
  • Order history and preferences

Automatically Collected Information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website or search terms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send promotional emails (with your consent)
  • Improve our website and customer experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Shipping carriers, payment processors, and email services that help us operate our business
  • Legal Requirements: When required by law, subpoena, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for all data transmission
  • PCI-DSS compliant payment processing
  • Regular security audits and updates
  • Limited employee access to personal data

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

Your Rights

Under Canadian privacy law (PIPEDA) and other applicable regulations, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Terms of Service

Effective Date: January 1, 2025

Welcome to Canada Wide Marketplace. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you do not agree to these terms, please do not use our services.

2. Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

3. Products and Pricing

  • All prices are listed in Canadian Dollars (CAD) unless otherwise noted
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Product availability is not guaranteed and may vary
  • Product images are for illustration purposes and may differ from actual products

4. Orders and Payment

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders for any reason
  • Payment must be received in full before order processing
  • We accept major credit cards and other payment methods as displayed at checkout

5. Volume Discounts

We offer quantity-based discounts on many products:

  • Buy 3+ items: 3% off
  • Buy 5+ items: 6% off
  • Buy 8+ items: 9% off
  • Buy 11+ items: 12% off
  • Buy 16+ items: 16% off

Discounts apply per product and are automatically calculated at checkout.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Canada Wide Marketplace or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written consent.

7. User Conduct

You agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Upload malicious code or content
  • Impersonate any person or entity
  • Harvest or collect user information without consent

8. Limitation of Liability

To the fullest extent permitted by law, Canada Wide Marketplace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific product or service in question.

9. Warranty Disclaimer

Products are sold "as is" with manufacturer warranties where applicable. We make no additional warranties, express or implied, regarding product merchantability or fitness for a particular purpose. Some products may be subject to specific manufacturer warranty terms.

10. Indemnification

You agree to indemnify and hold harmless Canada Wide Marketplace, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact us: