Policy Highlights
20-Day Return Window
- Contact us within 20 days of your invoice date to start a return.
Original Condition Required
- Items must be in original, resalable condition and packaging.
Contact Us First
- An RMA number from our team is required for all returns.
Exceptions Apply
- Custom orders, glass doors, and tools are non-returnable
How to Start a Return
Step 1: Contact Customer Service
Reach out to our team by phone or email within 20 days of your invoice date. We will confirm your eligibility and provide you with a required Return Merchandise Authorization (RMA) number.
Step 2: Package Your Item
Securely package the item in its original, undamaged packaging. Write the RMA number clearly on the outside of the shipping box.
Step 3: Ship Your Return
Send the item back to the address provided by our customer service team.
Our Detailed Policy
Condition for Eligible Returns
For a return to be accepted, all items must be in their original, resalable condition. This means the product must be in its original, undamaged packaging and free of any new markings, writing, or damage.
Defective Merchandise
If you receive a product that is defective, please notify us within 20 days of the invoice date. At our discretion, we will work with you to either replace the item or issue a credit for the original purchase price.
Non-Returnable Items & Custom Orders
Due to their nature, Glass Doors and Tools are final sale. Additionally, all custom orders are non-refundable, including items that have been powder-coated or cut-to-size.
Questions? We're Here to Help.
If you have any questions about our return policy
or need assistance, please don't hesitate to get in touch.
